1. English version manual instruction & operation CD (easy to learn ) 2. Online technical support, like whatsapp, video conference or phone call (guide step by step)
Worker Operation Training
1. Customer come to our factory to learn machine operation (for free) 2. Despatch our engineer to customer factory (for charge)
Machine Troubleshooting
1. Before delivery: Special QC department check carefully ensure all is qualified with high quality 2. For simple operation issue, through phone call/video session deal with directly 3. For difficult issue, customer can invite our engineer to your factory for repairing or debugging
Machine Maintenance
1. During the warranty: free replace the damaged or broken part by non-human causes 2. Over warranty: just need pay components cost price, we have safety stock for all parts 3. Software updates are free for lifetime when JP have new vesion
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